Customer Feedback

The welcome email margins are too wide and the email bleeds off the page. The from email was not recognizable and I nearly deleted it. When I clicked Let's Go, it would be great if it walked me through what to do after creating My Profile. It wasn't immediately apparent that I should

I was looking for My IU Health as the portal name and what I found was Indiana University Health.

As a mom, I have to fill out paperwork where I have to recall quickly when was the last time my child saw their many specialists and doctors. I need a quick way to know the provider's name, office, the specialty, and the last visit they saw my child.

Can we make it so that when searching for a portal it preferences locations that are close to your address or location.

Ideas I had: Either the text color could be different or the field could be highlighted for any changes. You could may have someone do what we called “second person verification” of the change, then the text could return to a normal color showing it had been verified and approved. You could collect changes in a log with text describing the change, timestamp, and person’s name who made the change. Finally, if all the data gets corrupted, maybe have a “restore” feature to retrieve and restore all the data from a previous recent backup.

I haven't been on the app for a while, but I wanted to see how it's going and see if I have all my records connected. I keep getting this error. I tried a couple days ago and today and it's the same thing. When I tried to submit to help via the app both the SMS and email options do not populate an address to go to. So I'm sending here. Also, I wondered if I didn't have the most current version updated. I tried to search in Google Play and nothing for primary record came up when I searched.

After some back and forth, I realize I may have built the initial trust to get Primary Record started if there were “assurances” as part of your web presence and or even consider embedding something like: “so – you’re probably wondering about data privacy and data security” within the registration/set up process.

As a user working with my family to support someone else, I'd like to enter my date of birth only when it's required. I don't like giving out personal data unless I have to.

As a user, I'd like to be able to download my health and medical information as a JSON file in the FHIR schema so that I can import the information into other systems or use it for other purposes.

As a nurse, I need to know the reaction or severity of allergy for a patient. In charting in a EMR, we note that it's sever, moderate, or mild then document if they get a rash, have an update stomach, or swelling in their throat. This helps the medical team so much understand a patient better or dose them with other medications to make sure they do not have that reaction.